Job Description: As a Business Support Analyst at SMDB, you will play a vital role in providing technical support and assistance to our internal teams and external clients. Your responsibilities will include:

• Serving as the primary point of contact for resolving technical issues and inquiries related to our products, services, and systems
• Troubleshooting software applications, databases, and business processes to identify and resolve issues in a timely manner
• Collaborating with cross-functional teams, including IT, operations, and customer service, to address complex problems and implement solutions
• Providing training and guidance to end-users on system functionalities, best practices, and troubleshooting techniques
• Documenting support activities, solutions, and resolutions in a knowledge base for future reference and training purposes
• Participating in project initiatives and system enhancements by gathering requirements, conducting testing, and providing user feedback
• Monitoring system performance, analyzing data, and generating reports to identify trends, patterns, and opportunities for improvement

Requirements:

• Bachelor’s degree in Business Administration, Information Systems, or a related field
• Proven experience working as a Business Support Analyst, Technical Support Analyst, or similar role in a corporate or client-facing environment
• Strong technical aptitude and proficiency with business applications, databases, and systems
• Excellent problem-solving and analytical skills, with the ability to think critically and logically under pressure
• Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels
• Detail-oriented with a focus on accuracy and quality in all aspects of work
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Knowledge of business process analysis, requirements gathering, and project management methodologies preferred